Job Description
Job Posting: Access Support Representative
Location: Cheyenne, WY (100% onsite)
Contract: Long Term
We’re looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you’ll be the first point of contact for workers arriving on site—helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience.
No construction or platform experience is required— full training is provided . If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you.
What You’ll Do
- Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process
- Support digital badge scanning, QR code check-ins, and other access tools
- Verify credentials and required documents, ensuring workers meet site-entry requirements
- Guide workers and subcontractors through onboarding steps, such as account setup and document uploads
- Assist with mobile check-ins, digital badges, and basic system navigation
- Help resolve simple access or login issues and escalate when needed
- Issue temporary badges and visitor passes with a calm, professional demeanor
- Communicate clearly with workers, supervisors, and subcontractor teams
- Monitor access points to ensure safe, authorized entry
- Document and report irregularities or recurring issues
What Makes You a Great Fit
- Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.)
- Friendly, patient, and confident when assisting individuals with varying levels of technical comfort
- Quick learner who is comfortable navigating new technology
- Professional and composed in fast-paced or outdoor environments
- Dependable, detail-oriented, and able to follow established procedures
- Comfortable standing or walking for extended periods and working outdoors
- Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations
Work Environment
- Full-time, onsite presence at an active construction site
- Fast-paced environment with steady interaction and customer-facing support
- PPE required (provided as needed)
- OSHA training reimbursement available
- Comprehensive training on all tools, processes, and workflows
Job Tags
Full time, Contract work, Temporary work, For subcontractor,