Job Title: Business Systems Analyst - Pharmacy Portfolio Apps
Location: 100% Remote (EST Hours)
Duration: 8+ Months
Job Summary:
The Business Systems Analyst will support the Pharmacy Portfolio team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role requires strong business acumen, excellent communication skills, and the ability to work independently. The analyst will collaborate with stakeholders and portfolio owners to complete scoping documents, manage strategic program roadmaps, and maintain reporting dashboards using Smartsheet and Google Sheets.
Additionally this business analyst will assist the Pharmacy and Ambulatory application owners with application technical assessment remediation coordination with our vendors and our TA and security teams.
Key Responsibilities:
• Gather and document business requirements from stakeholders and domain owners.
• Complete and maintain initial scoping artifacts and ballpark estimates in collaboration with business sponsors.
• Update and manage idea records and promote qualified ideas through the demand lifecycle
• Monitor project tracking boards to ensure timely progression through project phases
• Extract data from ServiceNow and maintain reporting dashboards and strategic roadmaps in Smartsheet and Google Sheets
• Create and manage Smartsheet dashboards and reports using formulas and visual tools
• Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress
• Work independently to meet deliverables and escalate issues appropriately
• In collaboration with portfolio and application owners, serve as a primary point of communication, providing regular updates and reports to stakeholders, executives, and senior leadership.
• Review application technical assessment remediation documentation and facilitate appropriate meetings/correspondence to reach an agreeable path forward to mitigate or resolve the remediation via collaboration with the vendor, DO, TA, and Security team.
Required Skills & Experience:
• 3–5 years of experience in Pharmacy business systems analysis or a related pharmacy focused role (e.g., data analyst, project coordinator with technical skills)
• Strong verbal and written communication skills
• Proven ability to work independently and meet deadlines without close supervision
• Proficiency in Google Suite, including Sheets (advanced formulas VLOOKUP, COUNTIFS, SUMIFS), Google Forms, Google Docs, Google Slides, Google Sites
• Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas a plus
• Ability to extract and manage data from ServiceNow
• Basic understanding of pharmacy healthcare concepts is required
• Experience in project coordination or stakeholder engagement is required
• Project Management Professional certification a plus
• Understanding of application system security a plus
Education:
Bachelor’s degree is required
Soft Skills:
• Strong initiative and ability to “hit the ground running”
• Excellent organizational and time management skills
• Comfortable working in a fast-paced, deadline-driven environment
• Collaborative mindset with a proactive approach to problem-solving
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