Call Center Representative Job at Insight Global, Beverly Hills, CA

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  • Insight Global
  • Beverly Hills, CA

Job Description

Job Description

Job Description

MUST HAVES:

-HS Diploma

-2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians

-Proficient in EHR/EMR software

-2+ years experience scheduling patient appointments for multiple physicians

-40+ WPM typing speed

 

PLUSES:

-Proficient in Epic software

-Experience verifying insurances

-Basic experience with Excel and standard workbooks

-Experience with Genesis phone system

 

Day To Day:

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.

Job Tags

Work at office, Remote work, Monday to Friday, All shifts,

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