Job Description

Call Center Representative

ID


2025-7445

Department


Customer Service

Position Type


Regular

Location

US-NC-Charlotte

Location


Raleigh, NC, US

Job Overview

Are you a people person who thrives on connecting with others, solving problems, and creating positive customer experiences? We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business. In this role, you'll be the first point of contact for potential customers, guiding them toward the right solutions and setting the stage for successful sales appointments.

Highlights of your role

Engage with potential customers via phone, text, email, and web chat to understand their needs
• Educate prospects on our products and services, and assess if we're the right fit for them
• Follow up with leads to keep conversations going and move them toward appointments
• Use standardized scripts and vetting criteria to ensure all key information is captured
• Analyze past interactions and take appropriate steps to reschedule missed appointments
• Input customer details and project information accurately into Salesforce
• Refer leads we can't serve to our trusted business partners

Work Schedule

• Must be able to work Eastern Time Zone hours
• Shifts include, but not limited to: 8am-5pm, 10am-7pm, and 12pm-9pm
• Evening and weekend availability is required

You're a good fit if you have (or if you can)

• High school diploma or equivalent
• Prior experience in a call center is required
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with computers
• Ability to remain calm and professional under pressure
• Self-motivation and a strong work ethic

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.

Compensation

$17.00 - $20.00, pay based on experience

Job Tags

Shift work, Weekend work,

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