Job Description
Title : Call Centre Representative
Est. Start Date : ASAP
Contract Duration : 2 years
Pay : Standard shift Pay Rate: $21.50
2nd shift pay: Pay Rate: $22.36
3rd shift pay: Pay Rate: $22.94
Location : London, Ontario (100% on-site)
Schedule : 8 hour rotational shifts Monday to Sunday.
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
The primary accountability of this position is to provide first level technical support. Key responsibilities include:
(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications
MUST HAVE:
• Above average computing and navigational skills
• Exceptional customer service skills
• A team player who collaborates effectively with peers and other teams but can also work well independently
• Good knowledge of Microsoft O365 (Word, Excel, OneNote and PowerPoint)
• A technical support background or related education – troubleshooting exp
Ability to type at least 30 words per minute
General knowledge and understanding of PC hardware and components.
NICE TO HAVE:
• Experience with ticketing systems is an asset
Technical degree and/or IT Certification preferred.
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.
Company DescriptionAt Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.
At Prime Hires our mandate is simple – provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both. We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates. Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.
...Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation...
Job Description Job Description We are seeking an entry-level or experienced Field CoatingInspector to join our growing team. You will learn to conduct thorough field inspections, complete field inspection reports, use field testing equipment, to assist, and be part...
USA Clinics Group is growing and seeking a motivated Credentialing Specialist to join our team! The Credentialing Specialist is responsible for maintaining active status for all providers by successfully completing initial and subsequent credentialing packages as required...
...preferred.Proof of negative TB screening within 12 months of contract starting date. Drug & alcohol screen will be done on first... ...Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to...
...#teamMHSflorida. Learn more below. Summary: Provides direct lactation care and instruction to breastfeeding mothers and infants.... ...is required. IBCLC (International Board-Certified Lactation Consultant) is preferred.Additional Education Info: Graduate of an...