Job Description

Description

• Supervise and monitor of Material Damage Appraisers and DRP
• Report and document variances and performance
• Review suspicious losses and determine if further investigation is warranted.
• Ensure compliance of all material damage claim settlements with DOI regulations.
• Provide material damage training
• maintain a high degree of knowledge in the area of physical damage and attend necessary training programs to increase his/her knowledge.
• Act as a technical resource in the area of material damage and estimating.
• Handle situations arising from complaint calls from customers.
• Act as a role model for all employees.
• Review requests for authority timely and grant the appropriate authority to settle claims.
• Respond to Department of Insurance inquiries.
• Responsible for interviewing and selecting candidates for employment.
• Complete performance evaluations as required by company policy for all employees under his/her direct supervision.
• Make accurate decisions on whether or not to deny coverage.
• Recommend appropriate direction on all open files through verbal instructions or written action plans placed in claims files.
• Maintain high morale and production for the team.
• Assist with other duties and /or projects as assigned by management.

Requirements

1.Ability to work independently, yet collaborate with others;
2.Planning and organizational skills; ability to handle multiple tasks simultaneously;
3.Analyze, explore, and evaluate information and reports to drive the effectiveness of the operation;
4.Able to work flexible hours;
5.Provide direction to staff and follow up to ensure compliance;
6.Ability to handle escalated calls and report out to Senior Management on departmental results and issues.
7.World-class customer service and communication skills required within a team environment.

Job Tags

Flexible hours,

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