Job Description

About this Position:

Job Title: Content Strategist/UX Writer

Responsibilities:

• Write clear, user-friendly content for the products, including microcontent for UI language, email and notification template messages, etc.

• Support development of user personas and user journey maps for new provider types and county agency users

• Collaborate with State Content Strategists and UX Writers to ensure consistency with existing content standards.

• Partner with UX, design, and product teams to align messaging

• Ensure all content and writing use plain language and are accessible to diverse user groups.

• Support content and writing for multi-language requirements (Spanish, Somali, Hmong considerations).

Qualifications, Skills, and Experience

• Minimum years of experience in Content Strategist and UX Writer roles: 3 Years

• Minimum # of projects completed in Content Strategist and UX Writer roles: 4

• Demonstrated expertise in UX writing and content strategy.

• Strong writing skills with demonstrated experience creating clear, user-focused content.

• Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.

• Demonstrate the ability to align content with business goals and user needs.

• Knowledge of accessibility standards and inclusive design principles.

• Experience with design/prototyping tools (Figma preferred, Sketch, InVision), content collaboration tools, usability testing platforms.

• Experience working with government users, regulated industries, or public sector projects preferred.

• Experience with content development and writing strategies for multi-cultural or multi-language user bases preferred.

"No phone calls please."

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