Job Description

Job Description

As a Creative Automation & Client Success Specialist, you’ll be at the intersection of creativity, technology, and client success. Your mission is to help leading brands and agencies in Brazil scale their creative production using Cape’s Template Designer, our in-platform design tool.

You’ll not only design high-performance templates but also manage onboarding processes, lead training, and act as a strategic partner to our clients, guiding them through a smooth adoption of Cape. This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.

What You’ll Do

🎨 Template Creation & Design Strategy

• Design dynamic templates that automate and scale creative production across platforms.
• Translate creative briefs into flexible templates built for performance and brand consistency.
• Partner with internal teams to ensure designs meet both aesthetic and technical needs.

🤝 Client Onboarding, Training & Success

• Own the onboarding journey for clients from kick-off to rollout.
• Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns with Cape.
• Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.

📅 Project & Relationship Management

• Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
• Gather feedback from clients and translate their needs into actionable insights for our product team.
• Ensure clients are not only satisfied but excited about the value Cape brings to their creative process.

🚀 Innovation & Americas Expansion

• Be part of Cape’s LATAM growth story by shaping how creative automation is adopted in the region.
• Help refine our approach to onboarding and support for large markets like Brazil.
• Collaborate across teams (tech, design, strategy) to continuously improve our workflows and tools.

What We’re Looking For

• Fluent in Portuguese and English (Spanish is a plus!)
• Experience with Figma, Photoshop, InDesign, and/or After Effects.
• Strong communicator and natural presenter (you’ll be leading client calls regularly).
• Tech-savvy and enthusiastic about automation and smart workflows.
• Great at managing multiple projects and timelines without losing the details.
• 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
• A fast learner who’s excited to grow with us across the Americas.

Why Join Cape?

• Join a fast-growing start-up working with some of the world’s top brands and agencies.
• Remote-first, flexible work culture with autonomy and support.
• A young, diverse, and passionate team building the future of creative production.
• The opportunity to grow your career at the crossroads of design, tech, and client success.

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