Job Description

Job Description

Customer relationship managers are skilled communicators who promote brands by cultivating lasting relationships with key customers. They implement policies to retain customers, gain new ones and ensure their satisfaction with the organisation.

Customer Relationship Manager

Our client is a global leader in Records Storage, Document Imaging and Shredding .The Customer Relationship Manager is responsible for managing an assigned portfolio of NY/NJ accounts and is focused on increasing net revenue growth within a defined portfolio of key accounts. The Account Manager will partner with Operations, Client Experience, Sales and Conversion Services to deliver full-service solutions to clients.

Primary Functions:

• Conduct client research including understanding the clients industry and developing a core understanding of client business needs and challenges
  • Demonstrate breadth and depth of knowledge in aligning capabilities to client business and business priorities, and positioning relative to competitors
  • Develop relationships with key accounts that extend to senior management making decisions on RIM services
  • Builds and executes an Account Growth Plan that includes both transactional and strategic initiatives to grow presence and share in the account
  • Develop a pipeline based on expanding services with portfolio accounts – including consolidation, new markets or additional services
  • Protects company position and focuses on generating new business
  • Use a consultative-selling approach to identify and advance opportunities that result in profitable revenue growth
  • Manage regional account contracts, working with contracts and legal teams on renewals or modifications that reduce risk and preserve / extend revenue
  • Proactively perform Business Reviews to ensure client account satisfaction and identify issues or opportunities
  • Partner with both internal and external industry experts to anticipate client needs and facilitate solution development
  • Responsible for client communications and engagement including price increase notifications, marketing content distribution and issue resolution/follow-up

Qualifications

Education and Years of Experience:
• Bachelor’s degree preferred
• 2-4 years account management experience preferably in records storage, shredding ,imaging or any highly transactional business outsourcing service
• Experience in opportunity qualification, pre-visit planning, sales presentations, account development, and time and territory management
• Skilled in contract negotiations and implementation
• Skilled in business communications, sales presentations and influencing without formal authority- Salesforce experience preferred

Why is This a Great Opportunity

Immediate Hire for right candidate

OOJ - 30044

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