Job Description

Join Our Growing Team as a Customer Service Representative!

If you are eager to grow your career in a dynamic and supportive environment, look no further. We pride ourselves on offering a rewarding career with a family-like atmosphere. You provide the ambition and upbeat attitude, and we offer extensive benefits, development opportunities, and a commitment to diversity and inclusion. Are you ready to take charge of your career and represent a top-tier company?

As Verizon's premier retail partner, with numerous accolades as Agent of the Year, we have built a 30-year reputation for delivering exceptional customer experiences at nearly 800 locations across 40 states. We are continually expanding and are on the lookout for motivated, positive individuals to join our team of over 7,000 professionals.

Job Overview

As a Customer Service Representative, you will play a critical role in supporting our sales force. We seek creative and analytical thinkers who are open to feedback and dedicated to improving processes for greater efficiency and productivity.

Key Responsibilities

1. Follow up on leads to maximize opportunities.
2. Enhance store traffic and contribute to overall market success.
3. Manage customer inquiries via phone and text efficiently.
4. Generate valuable sales leads to support the sales team.
5. Adhere to communication scripts for various topics.
6. Research information using available resources to assist customers.
7. Provide customers with accurate product and service information.
8. Embrace constructive feedback for personal and professional growth.

Skills and Competencies

1. Attention to Detail: Ensure a meticulous and thorough working style.
2. Effective Communication: Articulate ideas and information clearly, both verbally and in writing.
3. Planning and Organization: Prioritize tasks and detail the resources required to meet goals.
4. Problem-Solving: Identify and analyze issues to formulate effective solutions.

Work Environment

This position is based in a professional office setting, utilizing standard office equipment such as computers and phones.

Physical Requirements

Must be able to sit for extended periods and perform light filing tasks.

Position Type

This is a full-time role.

Travel

No travel is required for this position.

Qualifications

1. High school diploma or GED required.
2. Preferred prior office experience.
3. Proficiency in Microsoft Office suite.
4. Understanding of customer service principles and practices.
5. Experience in a call center or similar environment is a plus.
6. Strong data entry and typing skills, including 10-key.

What We Value

• A positive outlook.
• High school diploma or equivalent; college degree is a plus.
• A minimum of two years of relevant work experience.
• Outstanding communication abilities.
• Interest in technology products and services.
• An entrepreneurial mindset.

Compensation

We offer competitive compensation, the best in the wireless industry.

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