Job Description

Job Description

Job Description

Remote after 3-weeks of onsite training in Fort Worth, TX

We are seeking a dedicated and enthusiastic Customer Service Rep to join a collaborative and close-knit team. This position offers a unique opportunity for a Customer Service Rep to receive hands-on training in a supportive environment before transitioning to a flexible work-from-home schedule. If you're someone who thrives in a fast-paced, team-oriented atmosphere and enjoys helping others, this Customer Service Rep role is the perfect fit.

Responsibilities:

• Answer incoming calls and determine the type of assistance needed
• Provide first-call resolution by navigating internal systems and offering accurate information
• Document and track all inquiries and resolutions in the system
• Foster a positive relationship with callers through professional and courteous communication
• Collaborate with a 13-member team, including 2 leads, to ensure service excellence
• Assist teammates and contribute to a cooperative team environment
• Adapt to a schedule of back-to-back calls with minimal supervision

Job Requirements:

• Training: Must be able to attend on-site training for a minimum of 3 weeks in Fort Worth, TX 76102
• Work Hours: Training schedule is 8:00 AM – 5:00 PM; post-training schedule is 10:00 AM – 7:00 PM
• Experience:
• Strong phone communication and problem-solving skills
• Experience navigating multiple computer systems to resolve customer issues
• Previous call center or high-volume customer service experience preferred
• Ability to document calls clearly and accurately

Soft Skills:

• Self-starter who can work independently after training
• Team player who thrives in a supportive and collaborative environment
• Positive attitude with a customer-first mindset

Other Requirements:

• Dress code: Business casual when in office (jeans and a nice shirt acceptable; no leggings)

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