Customer Service Specialist
Location: Near Bonita Springs, FL
Schedule: Monday-Friday 8am-5pm with 1 hour lunch
Summary:
The Customer Care team supports company published support channels. This role responds to our customers in a timely manner, providing them a best-in-class customer experience in a multi-channel, fast-paced support environment. This role is responsible for solutioning all aspects of the inbound support request including but not limited to, rental process, cross/upsell, quote, reservations etc. in a timely, consistent, and quality manner.
Responsibilities:
• Accurately track all customer touchpoints according to established procedures in company CRM Salesforce
• Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
• Provide consistent, efficient, and effective customer service in a multi-channel environment
• Coordinate and process all inbound requests in a timely, quality & consistent manner
• Identify and communicate escalation issues per established escalation policy
• Follow Quality Program guidelines to meet expected phone, email and chat performance
• Follow published attendance policy including established channel schedule
Qualifications
· 1-3 year(s) of customer service experience.
· High School Diploma/GED required.
· Type minimum 35 wpm.
· Basic knowledge of Microsoft Word and Microsoft Excel
· Ability to input information into computer systems.
Skills
· Team player
· Driven and competitive
· Values time management
· Dependability
· Listening skills
· Multi-tasking
...O nTrac is hiring a Package Handler Lead! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at...
...Job Description Job Description Several Projects coming up withing a few weeks. Long term and lots of pipe. We will be needing carbon fitters and welders.... Some of the positions will require a serious background check. Pay depends on experience.... Exceptional hands...
...The Whitneys Academic Year Internship program offers a semester-long paid internship for undergraduate and graduate students currently enrolled in an accredited academic program... ...Youth Learning division gives New York City high school students the opportunity to discuss art...
Social network you want to login/join with:Freelance Recruiter (Remote / Global), San Francisco col-narrow-leftLocation: Job Category: Recruitment/HRcol-narrow-rightJob Reference: RecXA_1751873121Job Views: 2Posted: 07.07.2025Expiry Date: 21.08.2025col-wideJob...
...future of humanAIty. Learn more at We are a Series C climate tech startup backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by...