Desktop Support Specialist Job at Brooksource, Nashville, TN

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  • Brooksource
  • Nashville, TN

Job Description

Location: Nashville/Knoxville, TN

Job Type: 8-12 Month Contract-to-Hire

Pay Rate: $18 per hour

Job Description:

We are seeking a dedicated and experienced IT Support Specialist to join our team in Nashville. This role involves solving a wide range of hardware-related computer problems and providing exceptional end-user support. The ideal candidate will have hands-on experience assisting users with computer issues and a strong background in Windows environments.

Key Responsibilities:

  • Troubleshoot and resolve hardware issues for end-users.
  • Provide on-site support to various departments within Nashville, including travel on state buses as needed.
  • Assist users with Windows Active Directory and general Windows operating system issues.
  • Utilize ServiceNow or other ticketing systems to manage and track support requests.
  • Ensure a high level of customer satisfaction by being courteous and professional at all times.

Requirements:

  • Proven experience in physically assisting users with computer hardware issues.
  • Strong knowledge of Windows operating systems and Active Directory.
  • Familiarity with ServiceNow or other ticketing systems.
  • Excellent end-user experience and customer service skills.
  • Ability to travel locally within Nashville.
  • Must be friendly and professional, as maintaining a positive work environment is crucial.

Job Tags

Hourly pay, Contract work,

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