Role: Desktop Support Technician

Location: 4400 Masthead Street NE, Suite 300 Albuquerque, NM

duration: 12+Months

client: Retail

Responsibilities:

Provide high-quality IT support to internal employees, including handling incidents and requests (IMAC).
Set up and configure new machines for employees and deploy hardware as needed.
Replace outdated workstations and manage hardware deliveries in coordination with the Build Center.
Install, configure, and repair hardware and software.
Keep detailed records of support tickets and ensure timely updates to users.
Write and update knowledge base documentation.
Maintain strong communication with employees and support teams to ensure a smooth support experience.
Build effective relationships with other teams, departments, and external vendors.
Focus on helping people, not just fixing technology.

Requirements:

5+ years of experience in 2nd-level IT support in a corporate environment.
Strong customer service mindset with a focus on customer success.
Solid understanding of service desk operations and support tools.
Able to work under pressure, solve problems quickly, and handle changing priorities.
Excellent communication skills – both technical and non-technical.
Strong troubleshooting and analytical skills.
A proactive, team-oriented attitude.

Technical Skills:

Proficiency in Windows 10, macOS, iOS, Microsoft 365, and mobile device management (MDM).
Experience with tools like ServiceNow, SCCM, JamF, Zoom, MS Teams, Slack, and remote support tools (e.g., Nexthink).
Familiarity with automation and scripting is a plus.

kindly share resume at gaurav@stellarconsulting.com or call me at 678-935-7045!

Remote work,