Job Description
Job Description
Role: Desktop Support Technician
Location: 4400 Masthead Street NE, Suite 300 Albuquerque, NM
duration: 12+Months
client: Retail
Responsibilities:
- Provide high-quality IT support to internal employees, including handling incidents and requests (IMAC).
- Set up and configure new machines for employees and deploy hardware as needed.
- Replace outdated workstations and manage hardware deliveries in coordination with the Build Center.
- Install, configure, and repair hardware and software.
- Keep detailed records of support tickets and ensure timely updates to users.
- Write and update knowledge base documentation.
- Maintain strong communication with employees and support teams to ensure a smooth support experience.
- Build effective relationships with other teams, departments, and external vendors.
- Focus on helping people, not just fixing technology.
Requirements:
- 5+ years of experience in 2nd-level IT support in a corporate environment.
- Strong customer service mindset with a focus on customer success.
- Solid understanding of service desk operations and support tools.
- Able to work under pressure, solve problems quickly, and handle changing priorities.
- Excellent communication skills – both technical and non-technical.
- Strong troubleshooting and analytical skills.
- A proactive, team-oriented attitude.
Technical Skills:
- Proficiency in Windows 10, macOS, iOS, Microsoft 365, and mobile device management (MDM).
- Experience with tools like ServiceNow, SCCM, JamF, Zoom, MS Teams, Slack, and remote support tools (e.g., Nexthink).
- Familiarity with automation and scripting is a plus.
kindly share resume at gaurav@stellarconsulting.com or call me at 678-935-7045!
Job Tags
Remote work,