Customer Experience & Integrity (CXI) is one of DoorDashs core operations teams. We ensure that when challenges arise in the last mile, theres always someone ready to make things right. Our team designs, manages, and operates DoorDashs global network of support centers, with the ultimate goal of delivering a consistently exceptional customer experience.
Were hiring a Director, Partner Strategy & Operations to shape the global model for how DoorDash delivers support experiences. This is a transformative role that goes beyond day-to-day queue managementits about redefining how we serve customers at scale. The Director will drive innovation across our global partner network, designing and executing customer-centric, insight-led systems that reduce friction, unlock efficiency, and enhance lifetime value.
Rather than focusing solely on SLA oversight or ticket volume, success in this role is measured by long-term impact: building scalable operating models, improving cost structures, and driving experience-led retention.
We expect this position to be filled by 10/21/2025.
The successful candidates starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employees work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. Thats why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws. DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page.
See below for paid time off details:
The national base pay range for this position within the United States, including Illinois and Colorado.
$189,700 $279,000 USD
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\'re committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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