Job Description

Email Customer Service Representative

Location: Frisco, TX | Onsite (may transition to Remote after training)

COMPENSATION & SCHEDULE

• Pay: $22.15/hour

• Schedule: Must be available for a shift between 8:00 AM–10:00 PM, including at least one weekend day per week

• Employment Type: Long-term temporary (running over one year)

• Start Date: February 9

ROLE IMPACT

The Email Customer Service Representative helps customers by answering questions about their event tickets quickly and accurately. This role ensures customers have a smooth experience when ordering, changing, or canceling tickets and provides clear, friendly written communication at all times.

KEY RESPONSIBILITIES

• Respond to inbound customer emails regarding event ticket orders, availability, cancellations, and date changes

• Provide accurate information about event parking and parking passes

• Use internal systems to research customer inquiries and process updates or adjustments

• Maintain high standards of written communication and professionalism in every customer interaction

• Support additional channels such as chat or phone as needed

MINIMUM QUALIFICATIONS

• 2+ years of experience in a call center, administrative, or office-based customer service role

• Strong written communication and reading comprehension skills

• High school diploma or equivalent required

• Proven ability to manage multiple inquiries and maintain attention to detail

• Commitment to long-term engagement in the role

CORE TOOLS & SYSTEMS

• Microsoft Outlook / Office Suite

• CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud, or similar)

• Chat and telephony platforms

PREFERRED SKILLS

• Experience with event ticketing systems or e-commerce platforms

• Familiarity with remote customer support environments

• Strong problem-solving and time-management skills

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