Job Description
Job Type
Full-time
Description
The Guest Services Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Guest Services Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards is paramount.
PREREQUISITES/QUALIFICATIONS: • A minimum of 2-5 years of experience with name Brand hotel/restaurant companies
• 2-5 years of progressive management experience preferred
• Service oriented style with professional presentation and interpersonal skills
• Hotel/Hospitality degree an asset
• Clear concise written and verbal communication skills (English)
• Proficient in Microsoft & Excel
• High energy, entrepreneurial spirit, motivational leader.
• Interest in career progression in hotel/hospitality management roles
Requirements
• The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to associates who are non-exempt
• Responsible for short and long term planning and management of the hotel's Front Office operations
• Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
• Strict adherence to approved budget for the hotel operations
• Ensure proper staffing levels for customer service goals
• Maintain guest room inventory
• Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
• Perform all tasks of a Front Office staff as needed to facilitate service
• GSM tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, room inspections
• Maintain excellent communications with Housekeeping Department
• Maintain information on prices, rates, special packages, programs, etc.
• Investigate, analyze, resolve and report guest complaints in a timely fashion
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
• Cover open shifts due to call offs and/or low business levels
• Inspect public areas and ensure proper cleanliness
WORK ENVIRONMENT: • Flexible work schedule
• Able to lift 50 lbs
• Valid Driver's License
• Sitting, standing, moving for extended periods of time Summit Hospitality Group
Job Tags
Full time, Temporary work, Flexible hours, Shift work, Sunday, Saturday, Afternoon shift,