Intepros is working with our local client to hire a dedicated Help Desk Engineer to serve as an onsite technical resource supporting end users, systems, and core IT infrastructure. This is a full-time opportunity for someone who enjoys being hands-on, solving problems, and owning the support experience for a client environment.
In this role, youll act as the primary IT presence at the client site, delivering excellent customer service and handling everything from desktop support to basic network troubleshooting.
This is a Fulltime role, training will happen in Conshohocken, PA and this role will sit in North Wales, PA...
🔧 What Youll Be Doing:
Provide onsite Help Desk support for end users
Troubleshoot Microsoft (Office 365) and line-of-business applications
Support hardware including workstations, servers, and printers
Assist with network issues ( WAN/LAN , routers, switches, firewalls, WiFi)
Support network security tools and practices
Assist with VoIP system support
Administer Active Directory (users, GPOs, OUs, permissions, etc.)
Support backups and disaster recovery processes
Provide basic VPN and Remote Desktop support
Monitor system alerts via RMM tools and respond to service tickets
Participate in an after-hours on-call rotation
Serve as the SME for assigned technologies and systems
What Were Looking For:
Strong communication and customer service skills
Solid troubleshooting and problem-solving ability
Able to prioritize and multitask in a fast-paced environment
Familiarity with common Help Desk tools and workflows
Strong technical aptitude with eagerness to learn
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