Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

bVdUQThQRkl1dVpqQjh1YzVCdE5NWGY5
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Part time, Second job, Work at office, Remote work, Shift work,

Similar Jobs

Vyper Industrial

Product Photographer Job at Vyper Industrial

 ...life through compelling, high-quality images. The ideal candidate will have 5+ years of experience specializing in studio marketing photography with a strong understanding of lighting, composition, and visual storytelling. Your photos wont just show the producttheyll... 

Louisville Store

Community Outreach Coordinator Job at Louisville Store

 ...Job Description Job Description Overview As the Community Outreach Coordinator , youll play a vital role in connecting Fleet Feet with the local running and fitness community. This dynamic role combines community relationship-building with in-store customer... 

MedStar Health

Content Marketing Manager Job at MedStar Health

WHAT IS BOX?Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration...  ...contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the... 

Providence Health and Services

Care Manager RN Job at Providence Health and Services

 ...Description The Transitional Care Coordinator, coordinates complex discharges and develops a progressive plan to ensure a safe...  ...setting. Optimizes the transition from the hospital by actively managing the case and engaging the patient and family to proactively prepare... 

Black & Veatch Family of Companies

Lineman Apprentice 1 Job at Black & Veatch Family of Companies

 ...Job Summary Assist lineman in the installation or repair of cables or wires used in electrical power or distribution systems in accordance with all applicable plans, specifications, codes and industry standards. May erect poles and light or heavy-duty transmission towers...