Job ID: 274296 Location Name: CA-FSC SF Off (0174) Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US) Job Type: Full Time Position Type: Regular Job Function: Human Resources Remote Eligible: Hybrid Schedule Company Overview: At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty . The Opportunity: Position: Shared Services HR Ops Lead Location: Field Support Center (FSC) - San Francisco, CA About HR at Sephora: The HRIS, Analytics, & Shared Services team are on an exciting journey of transformation, leveraging data and optimizing processes to strengthen our core operations. We need an HR Ops Lead to drive continuous improvement and ensure our operational foundation is robust. This role is key to both our team\'s success and the support of our entire HR ecosystem. Your role at Sephora: The Shared Services HR Ops Lead is a critical, hands-on role responsible for ensuring the efficient, accurate, and timely delivery of core HR operational services. This role serves as a second-tier support function, handling complex inquiries and escalations, while also actively contributing to process improvement and project initiatives to enhance the overall employee experience. The role would act as the primary liaison and trusted partner for HR Business Partners. The lead would drive operational alignment by understanding HRBP needs and translating them into efficient processes, ensuring the HR Ops function is a strong, responsive foundation for the entire HR ecosystem. Responsibilities Advanced Ticket Management and Resolution: Serve as a subject matter expert, analyzing and providing expert guidance for complex or escalated tickets beyond Tier 1 scope. Advanced Ticket Management and Resolution: Take ownership of high-priority and complex tickets from initial escalation through final resolution, ensuring issues are handled with accuracy and urgency. Advanced Ticket Management and Resolution: Proactively monitor ticket queues, emails, and other channels to identify and address potential operational challenges before they impact service delivery; act as a conduit between Kohl’s and Sephora partners. HR Operational Workflow Management: Manage and support HR operational workflows within HR System, including onboarding, position management, transfers, promotions, offboarding, etc. HR Operational Workflow Management: Collaborate with HR Business Partners (HRBPs) and other functional teams to resolve intricate issues and ensure a seamless, coordinated approach to HR service delivery. HR Operational Workflow Management: Establish and enforce best practices and SOPs for ticket resolution and operational workflows. HR Operational Workflow Management: Serve as the primary point of contact for all escalations from the Tier 1 teams and ensure they receive the necessary training to handle common issues and improve their skills. Process Improvement and Root Cause Analysis: Investigate root causes of recurring issues and operational challenges to identify systemic problems. Process Improvement and Root Cause Analysis: Identify and document gaps in existing processes, workflows, and systems; provide detailed feedback and recommendations to systems and leadership teams for improvement. Process Improvement and Root Cause Analysis: Actively participate in HR Ops projects, contributing insights and expertise to help design and implement new processes, tools, or systems. We’re excited about you if you have: 5+ years of experience in HR Shared Services, HR Operations, or a similar HR role. Expertise with HR systems (HRIS platforms like SAP SuccessFactors; case/ticketing systems such as ServiceNow or Jira). Strong analytical skills with advanced Excel (pivot tables, VLOOKUP) and experience using HR data to create reports and identify trends. Solid knowledge of core HR processes, including onboarding/offboarding, position changes, benefits administration, payroll, and employee data integrity. Excellent communication skills with a customer-service mindset, balancing professionalism, empathy, and responsiveness. Strong problem-solving abilities, attention to detail, and time management skills to thrive in a high-volume, fast-paced environment. A collaborative approach to working with HRBPs, HRIS, IT, and other cross-functional partners. A Bachelor’s degree in Human Resources or related field (HR certifications such as SHRM-CP or PHR are a plus). Salary and Benefits: The annual base salary range for this position is $99,000.00 - $117,000.00. The actual base salary offered depends on factors including qualifications, experience, skills, education, certifications, and geographic location. Individuals in this position may be eligible for bonuses. Sephora offers a comprehensive benefits package for full-time employees, including health, dental, and vision plans; a 401(k) plan; paid time off; employee discount/perks; life and disability insurance; flexible spending accounts; and an employee referral bonus program. Posting details: This job will be posted for a minimum of 5 days. While at Sephora, you’ll enjoy… The people. You will be surrounded by talented leaders and teams you can be proud to work with. The learning . We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture . As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate, and Sephora’s 40,000+ team members across 35 markets and 3,000+ stores are united by a common goal - to reimagine the future of beauty. You can unleash your creativity , because we’ve got a disruptive spirit. You can learn and evolve , because we empower you to be your best. You can be yourself , because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora. Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. #J-18808-Ljbffr Sephora
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