Job Description

Job description

The Kitchen Manager is fully responsible for operational excellence in the kitchen, inventory, food safety, and ensuring guests leave with a product that provides 100% customer satisfaction in a timely manner. The Kitchen Manager is responsible for getting the restaurant to perform at a level that is consistent with the Top 20% of Chick-fil-A restaurants across the nation and provides 100% guest satisfaction. The position reports to the Directors of Chick-fil-A Altoona and the candidate must desire to work as part of a leadership team.

TOP 2 GOALS:

1) Deliver and exceptional quality product in a fast and accurate manner

2) Set the gold standard for food safety by a dedication and focus on quality, cleanliness, and producing elite food safety and quality scores on store audits

OTHER RESPONSIBILITIES:

• Work alongside Owner/Operator, Directors, Management, and Leads to pursue excellence in all areas including personal growth with the resources that are made available
• Oversee all personnel, processes, and communication of the restaurant
• Oversee that all brand standards are being met including food safety and other policies that are outlined in the Chick-fil-A Altoona Handbook
• Manage labor and food cost gaps to the appropriate goals set forth
• Oversee that all safety and security procedures are being followed correctly
• Safeguard equipment by overseeing the appropriate usage of equipment in the store and protecting it from any misuse and/or abuse
• Maintain, assess, and ensure the cleanliness of store at all times to satisfy food safety requirements and to create a remarkable guest experience
• Document all call-offs, disciplinary issues, vendor visits, etc., immediately as they occur
• Achieve ServSafe certification
• Oversee and ensure the utilization of all resources including Checklists, Jolt, the LEAN system, Google Workspace, etc.
• Manage and oversee the “Waste Tracking” and “Chicken Tracking” system
• Implement systems so waste does not exceed .5 % per month
• Oversee set-up sheets, standard operating procedures and ensure that the critical positions
• Understand and enforce the federal and local health code regulations
• Ensure that employees are completing the SAFE Daily Critical and ERQA and utilize the findings to educate employees on necessary improvements.
• Enforce and ensure that all team members are following LEAN at all times to minimize waste and improve food quality
• Ensure that the kitchen is always cleaned and organized with a special emphasis on areas that have potential to be cross contaminated
• Ensure that food safety audit scores are >90% and that there are not any high priority issues
• Set forth goals for the leadership team and for the team members to increase productivity
• Assist with scheduling when requested to ensure that a two-week schedule is set for all employees using HotSchedules
• Oversee the Quality and Food Safety Lead to ensure that there is 100 % dedication to food safety
• Set challenging goals that motivate and develop the team towards increased performance of the outlined performance metrics
• Empower and develop high performing leaders that contribute to operational excellence in the “Make it Happen” half
• Mentor Trainers and Team Leads to develop their abilities
• Observe and certify employees to ensure that they are properly trained
• Responsible for ensuring that truck orders are completed on time, accurate, checked-in appropriately, and discrepancies are documented correctly in the Inform system
• Oversee the organization of all inventory in the store to ensure operational efficiency
• Perform weekly and monthly inventory counts when appropriate

PREFERRED QUALIFICATIONS:

• Must be 18 years of age with culinary experience
• Must be ServSafe certified or willing to pursue certification
• Looking for an individual who is benevolent, exceptional, accountable, achievement-oriented, curious, and engrossed
• Must be able to delegate work expectations and provide feedback to employees
• Must be a servant leader will to serve the organization and guests first and foremost
• Looking for an individual that is competitive, honest, humble, a strong decision maker, and cares about professional growth
• Experience is not necessary but our current employees have had success working previously in other fast-paced environments such as Taco Bell, Sheetz, Panda Express, Tractor Supply, Hobby Lobby, Giant Eagle, Target, Starbucks, and Rutter's

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Altoona is locally owned and operated by an independent, franchised Operator, who cares about positively impacting Team Members and the community.

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