Order Processing/Customer Service Specialist Job at AmeriTech Staffing, Inc., Houston, TX

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  • AmeriTech Staffing, Inc.
  • Houston, TX

Job Description

Job Description

Job Description

We are looking for a dedicated Order Processing Customer Service Specialist to join our team. In this role, you will be responsible for accurately processing orders and delivering exceptional support to our clients through various communication channels. You will work closely with internal teams to ensure timely order fulfillment and maintain detailed records of customer interactions. Ideal candidates should have strong math skills, proficiency in MS Office and CRM systems, and a high school diploma or GED. We seek someone who is organized, customer-focused, and enthusiastic about contributing to process improvements in a dynamic work environment.

 

RESPONSIBILITIES:

· Process orders accurately and efficiently, ensuring timely delivery.

· Engage with clients via phone and email to address inquiries and provide solutions.

· Maintain professionalism and empathy while listening to customer concerns.

· Document interactions and order details accurately in databases.

· Collaborate with sales, operations, and logistics for seamless customer experiences.

· Seek process improvements and contribute to customer service policies.

· Stay updated on product knowledge and industry trends.

· Multitask and follow up on pending orders promptly.

· Coordinate with vendors to ensure accurate order fulfillment.

· Keep informed about software updates.

QUALIFICATIONS:

  • Advanced understanding of MS Office and MS Teams/Zoom.
  • Preferred experience with CRM systems (e.g., Podio, Zendesk, HubSpot, Salesforce).
  • Basic algebra and geometry skills to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Strong communication skills, both verbal and written.
  • Excellent organizational and multitasking abilities.
  • Ability to work collaboratively in a team environment.
  • Customer-focused mindset with a commitment to service excellence.

 

BENEFITS:

  • Health Insurance

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