Job Description

Please note this is a contact to HIRE that needs to be local to Raleigh, NC

Responsibilities

• Understands competitor product set and strategy and how it influences customer decisions
• Partners with data scientist to better understand customer needs
• Targets the problems of the organization
• Identifies addressing the right problem with a thorough analysis of the brief
• Applies a highly skilled level of critical and design thinking
• Iterates and tests solution to check it solves the problem
• Shares and promotes learnings that drive forward the creative direction of the organization
• Leads and drives the UCD vision for the most complex problems
• Defines and evangelizes the interaction patterns that become key drivers of the UI Brand of the company.
• Defines ser experience for the portfolio and execute strategic user research
• Helps to define the product strategy.
• Communicates and evangelizes the importance of real customer engagement within product development.
• Identifies gaps where data is needed and introduces new analytical tools
• Regularly oversees the testing of design work
• Presents findings of data driven analysis and testing to guide the organization

Requirements

• 10+ years of experience as a UX Designers with experience in a Principal level role
• Proven experience working with Conversational AI products
• Have a deep understanding of customer-centric design principles.
• Be able to proactively collaborate with cross-functional teams.
• Be capable of effectively analyzing market trends and user data.
• Seek feedback and continuously improve personal capabilities.
• Possess excellent problem-solving skills and the ability to propose innovative solutions.
• Have excellent communication skills and the ability to foster collaboration within teams.

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