Job Description

Job Description

Job Description

***ONLY Hiring for LICENSED Health Insurance Agent***

Job Overview:

Hiring for The Medicare Annual Enrollment Period (AEP)! REMOTE - Seasonal

Your Responsibilities:

• Handle and carefully respond to all inbound and outbound customer inquiries
• **You will be selling for multi-carriers
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

Important To Note:

• This is a captive position (Definition: captive insurance agents are contracted to work for one insurance company and can only sell that company's policies)
• This is a seasonal role with Teleperformance supporting GoHealth until 12/7.
• A regular webcam is required for training. Post-training, the webcam will be required for manager meetings.
• Agents will get certified in every carrier
• You will be selling for multi-carriers

Location:

• Work From Home
• Nationwide ***(Not Including Alaska, California, Hawaii, Oregon, Washington DC, Washington, Illinois and North Carolina)

License (Required):

• Active “Health Insurance License” (Must have their resident license in the state they are currently living in)
• AHIP will be provided to the candidates in training (AHIP stands for America's Health Insurance Plans, a national trade organization created in 2013 by merging the American Association of Health Plans (AAHP) and the Health Insurance Association of America (HIAA).

Other Requirements:

• Ability to work full time. (40 hours a week, 5 days a week)
• HOOPS: Mon -Fri 9 am -7 pm Central Time
• Schedules are not expected to change and are fairly stagnant
• Schedules expected to be 8 ½ shifts, 30m lunch, 2x 15m breaks
• Most volume comes in between 10:00A – 4:00P CST
• Willing to work weekend shifts as needed as it may be required to work overtime on weekends during the peak weeks
• Quiet & Professional Workplace
• 18 years of age or older
• High School Diploma or equivalent
• Reliable internet connection (Must meet a minimum of 20 downloads, 5 uploads )
• Basic Computer Knowledge/Skills (candidates will need to complete a computer literacy test as part of our application process)
• Pre-employment screening requirements
• Social Security verification

What We Prefer:

• 6 months of sales experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Type:

• Direct Hire for Seasonal position ending on 12/7/24!

Paid Training:

• 3 weeks long in duration. Times (Will verify).
• Agents will get certified in every carrier

Pay:

• $22.00/hr set pay rate
• Plus bonus according to enrollments and performance and adherence to the assigned schedule. (To Be Confirmed). Paid at the end of the season - will be discussed in our virtual Town Hall meetings

Perks and Benefits:

• List all benefits: medical, vision, healthcare, HAS/FSA, PTO/FTO, Sick Time, Retirement Options, Bonus, Stock, maternity + paternity leave, pet insurance, tuition reimbursement, training & Development, etc.

Equipment:

• Will be provided -Desktop PC, 2 monitors - headset, keyboard, mouse, camera, ethernet cord.

Schedule:

• Full-Time
• 40 Hour Work Week Within Hours of Operation (See hours of operation below)
• Opportunities to work overtime in the peak weeks of AEP

Hours of Operation:

• Monday - Friday 7am - 7pm CST
• Need to be willing to work weekend shifts as needed as it may be required to work overtime on weekends during the peak weeks

Apply Now! Send a TEXT to Julie Brooks at 512-881-6780 or email julie.brooks@balancestaffing.com for more information/next steps.

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.

Company Description

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Company Description

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Job Tags

Remote job, Full time, Contract work, Seasonal work, Work from home, Shift work, Weekend work, Monday to Friday,

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