Scheduling Operations Weekend Supervisor (Part-Time Contract) Job at Reverence, New York, NY

azJUQytmNUl2TzFtQmM2WjV4NUNOM2Z5Tnc9PQ==
  • Reverence
  • New York, NY

Job Description

About Reverence:

Reverence is a technology company solving one of the hardest problems in healthcare - how to get the right people, in the right place, at the right time - in support of top-quality home-based care.

We provide technology and services that enable healthcare provider groups to significantly improve staffing operations.

Our mission-driven team brings significant front-line experience driving excellence in home-based care and improving workforce operations - one of the gnarliest (and most interesting!) business challenges facing healthcare organizations.

About the Role:
As a Weekend Supervisor, you will supervise a team of Scheduling Operations Associates (SOAs) during specific weekend shifts to ensure effective scheduling for home health care agencies and long-term care facilities. This role involves overseeing the team in a fast-paced, high-volume customer service environment to address real-time issues while also monitoring their performance to ensure they meet quality standards and productivity goals. You will support caregivers and agencies in filling shifts on short notice due to call-outs, no-shows, or lateness. Coordination across multiple technology systems will be key to achieving success in this role. We expect weekend supervisors to work 8-hour shifts on Saturday and Sunday within the hours of 6 am-2:30 am Eastern time. There would also be the opportunity to work additional hours during weekday evenings within the hours of 5 pm-2:30 am Eastern time (Monday-Friday), but working weekday evenings is not required for the role. This is a fully remote, 6-month contract role.

Key Responsibilities:
  • Oversee a fast-paced, high-volume ticket queue, flag urgent and high-priority items, and assign them to the appropriate team members.
  • Monitor team performance, coach SOAs, and ensure adherence to quality standards.
  • Handle escalations from clients and caregivers, ensuring timely resolutions.
  • Support caregivers and agencies in filling shifts on short notice, addressing real-time issues.
  • Utilize multiple software systems (including ZenDesk, Wellsky, AxisCare, and Google Workspace) to track cases and communicate effectively.
  • Prepare handoff reports for end-of-shift transitions.
Qualifications:
  • Experience supervising a customer service team and monitoring performance trends.
  • Experience working in a high-volume environment.
  • Proactive problem solver and able to handle difficult situations or customers as they arise
  • Extensive customer service experience - Be friendly, positive and solutions-oriented
  • Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures)
  • Ability to navigate multiple technology platforms simultaneously.
  • Effective communication skills with clients, patients, caregivers and families
  • Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus
  • 5+ years of customer service experience preferred.
  • Fluency in Spanish is a plus.
Reverence

Job Tags

Contract work, Part time, Immediate start, Shift work, Sunday, Saturday, Afternoon shift, Weekday work, Monday to Friday,

Similar Jobs

Superprof

Sewing Tutoring Jobs Job at Superprof

We are looking for students, professionals, retirees or anyone with a passion to share, to join the largest community of teachers worldwide! If you have free time and want to share your knowledge, we have an opportunity for you. In just seven years, Superprof has opened...

Lifelancer

Health Economics and Value Assessment Analyst - VIE Contract Job at Lifelancer

 ...Job Title: Health Economics and Value Assessment Analyst - VIE Contract Job Location...  ...Type: Contract Job Seniority Level: Entry level Location: USA, Cambridge...  ...when needed. Education ~ Advanced degree in health economics, pharmacy, epidemiology... 

Sprague

Steam Plant Operator Job at Sprague

 ...in April, Sprague will be bringing its over 150 years of energy operating experience to the operations of these facilities, and we're...  ...Wellness Program Job Summary / General Purpose: The Boiler plant equipment operator assists the shift Unit Supervisor at our 18... 

GBG

Corporate Paralegal Job at GBG

 ...make. About the team Legal Team - US As an in-house corporate legal team, we are primarily responsible for providing legal advice...  ...like product launches. The role The Corporate Paralegal role assists the legal team by drafting and reviewing contracts... 

Sanford Health

Lead Integrated Health Therapist - Student Led Clinic Job at Sanford Health

 ...development, implementation, and evaluation of therapy programs, and consultation and coordination with a multi-disciplinary team. Credentialing through the Allied Health Staff of the organization where you will be working will be required. Qualifications Master'...