Job Description
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At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.
When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Store Manager delivers results that meet store business objectives along with flawless execution of the customer experience. Coaches and develops associates and management alike, and seamlessly links the doctor and retail functions together within a hosted environment.
MAJOR DUTIES AND RESPONSIBILITIES
Conveys a commitment to providing unsurpassed Customer Service
Provides effective on-the-job training and guidance to team members making use of Company provided programs.
Delivers clear, motivating and constructive feedback in a timely manner to all retail associates.
Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance and results.
Coach and train associates in technical dispensing techniques, sales, customer service, and bookkeeping functions. Continuously develop co-workers’ optical knowledge and skills.
Drive profitable personal sales, modeling the way and fostering a retail selling culture.
Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
Strives to achieve "Far Exceeds Expectations" on all targets set
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations
Executes and on-boards staffing to guidelines.
Performs administrative duties to include payroll, inventory management, technical application and understanding.
Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
Leads Doctor of Optometry and Host business partnership and co-planning.
Adheres to company policies and procedures regarding loss prevention.
Prepares and executes physical inventory per company guidelines.
Ensures all company approved safety programs are implemented and maintained consistently per standards, creating a safe working environment for all Associates/Customers.
Lead positive attitude toward all company objectives and directives; demonstrate teamwork at all times.
BASIC QUALIFICATIONS
High School graduate or equivalent
3+ years as an optical associate or non-optical retail management
Comprehensive knowledge from operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash register, computers and calculators
Knowledge of current store merchandise
High level of business acumen
PREFERRED QUALIFICATIONS
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
Previous experience in customer service and retail
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Job Tags
Minimum wage, Local area,