Job Description

Position OverviewThe IT Customer Service Center is committed to building strong relationships within the KU community. We do this by delivering timely, accurate information in every interaction, ensuring users receive the support they need—even when the information may not be what they expect or want to hear.

We are looking for student employees who are enthusiastic about technology and customer service to join our Helpdesk team. This role provides hands-on experience in IT support while helping fellow students, faculty, and staff resolve technical issues and access university resources.

Technical Skills

• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Ability to troubleshoot issues such as login problems, Wi-Fi connectivity, and printing errors.
• Familiarity with productivity tools like Microsoft Office and Google Workspace.
• Experience with ticketing systems or IT support tools is a plus

Customer Service & Communication:

• Strong verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Friendly, patient, and professional demeanor.

Work Ethic & Teamwork:

• Dependable and punctual with a commitment to scheduled shifts.
• Able to work independently and collaboratively in a team environment.
• Willingness to learn and adapt to new technologies and procedures.

Responsibilities:

• Respond to helpdesk inquiries via phone, email, and walk-ins.
• Log and track support tickets in the ITSM system.
• Assist with account setup, password resets, and basic troubleshooting.
• Support classroom and lab technology as needed.
• Escalate complex issues to full-time IT staff.

Job Description 100% - Campus Technology Support

• Respond to support requests via phone, email, in-person, or chat, ensuring timely and effective service.
• Troubleshoot and resolve technical issues across Android, iOS, macOS, and Windows platforms, including services provided by KU IT and campus partners.
• Maintain account security and confidentiality in compliance with federal regulations (e.g., FERPA) and departmental policies.
• Create and update service tickets with detailed notes for tracking and resolution.
• Assist with special projects, prepare administrative reports, and perform other duties as assigned.
• Provide technical support for both university-provided and personal devices.

Required Qualifications

• Previous customer service experience.
• Strong problem-solving skills, with the ability to ask clear and effective questions, as demonstrated by application materials.
• Excellent oral and written communication skills, as demonstrated in application materials.
• Ability to work 15–20 hours per week during the semester, as evidenced by application materials. Students are required to work 5 morning hours weekly.

Preferred Qualifications

• Familiarity with KU systems and services offered by KU IT, as evidenced by application materials.
• Experience with basic computer hardware and software troubleshooting, as evidenced by application materials.
• Proficiency in Windows and/or Apple OS/iOS environments, as evidenced by application materials.
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.), as evidenced by application materials.
• Experience using Microsoft Outlook for email and calendar management, as evidenced by application materials.
• Experience with audio/visual equipment setup and troubleshooting, as evidenced by application materials.
• Ability to work independently, collaborate effectively with a team, and manage multiple tasks, as evidenced by application materials.
• Experience with IT ticketing systems (e.g., ServiceNow, TeamDynamix) or similar platforms.
• Basic understanding of networking concepts (IP addressing, DNS, VPN).
• Prior customer service or help desk experience in a technical support setting.

Position RequirementsDuring the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).Employment Conditions(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR. Incomplete applications will not be considered.

• This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.Additional Candidate InstructionsA complete application consists of:
• Cover letter addressing how the Required Qualifications are met.
• Resume
• Names and contact information to three (3) Professional References.

Application review begins 11/04/2025 and continues as positions become available.Contact Information to ApplicantsAustin Corbitt

a140c628@ku.edu

785-864-0339Advertised Salary Range$13/hrAnticipated Start DateTuesday November 4, 2025Apply to Job

Job Tags

Hourly pay, Full time, Summer work, Work at office, Shift work, Day shift,

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