Desktop Support Specialist ( French) Job at Leading IT Company, Canada

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  • Leading IT Company
  • Canada

Job Description

Job Description

Qualifications:

  • 2–4 years of experience in a combined Tier 1 and Tier 2 desktop support role
  • Proficiency with Microsoft products, including Windows 10/11, Office 365, Teams, and device setup
  • Hands-on experience with desktop imaging, system mirroring, and rebuilds
  • Familiarity with ServiceNow ticketing platform and ITIL framework for incident and request management
  • Experience with asset management practices and tools
  • Strong troubleshooting skills with a proactive, self-starter approach
  • Excellent interpersonal and communication skills
  • Fluency in French and English is required (verbal and written)
  • Ability to prioritize tasks and operate independently in a high-demand environment
  • Must be able to work onsite five days per week in the Toronto office

Preferred Certifications:

  • CompTIA A+ or other IT certifications
  • ITIL Foundation certification

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