Job Description
The Manager of Ecommerce Operations is responsible for overseeing and managing all corporate accounts, fundraising initiatives, customer service, and day-to-day operations of the ecommerce department. This role involves strategic planning, operational management, and the ability to drive growth while ensuring high-quality customer experience across all channels. The GM will lead a cross-functional team to meet business goals and uphold the values of Stoltzfus Meats.
Key Responsibilities:
Corporate & Fundraiser Oversight:
- Build and maintain relationships with corporate partners and fundraising clients.
- Develop and execute strategies to grow corporate sales and fundraiser participation.
- Ensure smooth execution and fulfillment of large orders, meeting the specific needs of each client.
Ecommerce Operations:
- Manage all aspects of the ecommerce platform, including product listings, order fulfillment, and customer interactions.
- Oversee logistics, inventory management, and shipping for ecommerce orders to ensure timely and accurate delivery.
- Collaborate with the marketing, web development and internet sales teams to develop promotions, optimize user experience, and drive online sales.
Customer Service:
- Lead the customer service team, ensuring a high level of satisfaction for both ecommerce and corporate customers.
- Address escalated customer issues and implement solutions that enhance the customer experience.
- Monitor and improve service levels, response times, and overall communication quality.
Team Leadership:
- Hire, train, and manage staff across corporate accounts, fundraising, ecommerce, and customer service departments.
- Develop team members by providing clear expectations, feedback, and opportunities for professional growth.
- Foster a collaborative and goal-oriented environment to achieve business objectives.
Strategic Planning & Execution:
- Work closely with Director of Sales & Marketing to set and achieve financial goals, identify growth opportunities, and develop long-term strategies.
- Analyze sales data, market trends, and customer feedback to inform decisions and optimize performance.
- Ensure compliance with company policies, procedures, and industry regulations.
Operations & Reporting:
- Manage budgets, track expenses, and ensure profitability within assigned areas of responsibility.
- Provide regular reports on ecommerce sales, corporate partnerships, fundraising efforts, and customer service metrics to leadership.
- Continuously review and improve operational workflows to increase efficiency and accuracy.
Qualifications:
- Proven experience in management, ecommerce, and/or corporate sales.
- Strong leadership skills with a history of managing cross-functional teams.
- Excellent communication and interpersonal skills.
- Ability to analyze data, develop strategies, and implement them effectively.
- Proficiency in ecommerce platforms, customer service management tools, and business software (e.g., MS Office, CRM).
- Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
- Bachelor's degree in Business, Marketing, or a related field preferred.
Personal Attributes:
- High level of integrity and commitment to the mission of Stoltzfus Meats.
- Proactive problem solver and results-driven leader.
- Strong organizational and time management skills.
Job Tags
Full time,