Help Desk Technician (MSP Experience Required) (Alpharetta) Job at Bowman Williams, Alpharetta, GA

bDJyQysvTklzK1ZsQzh5YzVocEROWFQ4Tnc9PQ==
  • Bowman Williams
  • Alpharetta, GA

Job Description

Help Desk Technician (MSP Experience Required)

$55,000$65,000 + Full Benefits | Hybrid (4 Days Remote/ 1 Day in Office)

About the Company

Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partneroffering end-to-end managed services, cloud solutions, and converged data/voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers.

About the Role

Were expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, youll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds: one collaborative day onsite with the team, and four days working from home.

What Youll Do

  • Provide Tier 1/2 support via phone and remote tools, delivering excellent customer service
  • Monitor, maintain, and report on client systems using RMM tools
  • Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training
  • Assist with administration of O365, Windows Server environments, and Terminal Services
  • Configure, upgrade, and support Intel-based desktops and laptops
  • Work closely with clients to translate issues into clear, actionable solution

What You Bring

  • Minimum 1 years of MSP indsutry experience
  • Hands-on experience with Windows 8.1/10, Microsoft Office (20132019), and email clients (POP3, SMTP, IMAP, O365)
  • Basic administration of Windows Server (20082022), Active Directory, and Terminal Server
  • Experience with O365 user/admin tasks
  • Understanding of IP networking, switches, wireless, and NICs
  • Experience with remote monitoring and maintenance tools
  • Strong communication, patience, and customer-service-oriented mindset

Benefits

  • 401(k) with matching
  • Medical, dental, vision, and life insurance
  • Paid time off
  • Stable, supportive, growth-oriented work environment

Job Tags

Part time, Work at office, Remote work, Work from home,

Similar Jobs

University of Hawaii

Electronics Technician Job at University of Hawaii

 ...Description Title: Electronics Technician Position Number: 0081266T Hiring Unit: Institute for Astronomy Location: Hilo, Hawaii Date Posted: December 22, 2025 Closing Date: January 7, 2026 Band: B Salary : salary schedules and placement information... 

S&K Building Services

S&K Building Services Talent Pool Job at S&K Building Services

 ...background. Here's what we're looking for: ???? Common Roles: Window Cleaning Technicians (commercial, high-rise, aerial lifts, rope access) Pressure & Soft Washing Technicians Metal & Glass Restoration Technicians Anchor Installation & Inspection Technicians... 

Jobgether

Remote Brand Designer II: UI Systems & Campaigns Job at Jobgether

 ...A remote job platform is seeking a Brand Designer to enhance the online presence of its partner brand. You will collaborate with designers and the Creative Director to deliver visually appealing web experiences. The ideal candidate has 3+ years of web design experience... 

Arclin

Analytical Chemist Job at Arclin

 ...support to Sales, Operations, and Quality Control Laboratory. Understand and conduct all activities required of a Quality Assurance Chemist. Become knowledgeable in product formulation, chemistry, and technology. Perform hands on analytical work for assigned... 

Workwear Outfitters

Shipper, International Job at Workwear Outfitters

 ...benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others. HOURS: 1st Shift: Hours will be 7:00 AM - 3:30 PM, Monday through Friday. Some daily overtime and work on Saturdays may be required, when necessary.