Job Description

Job Description

Job Title: Mortgage Loan Servicing Admin

Compensation: Compensation starting at $22/hour, DOE

Location: Onsite/Spokane, WA

Job Type: Contract

Our client is seeking a detail-oriented and customer-focused Mortgage Loan Servicing Admin to support key functions in mortgage servicing, including customer service, billing, payment processing, and compliance. This role operates in a high-volume, deadline-driven environment and requires working knowledge of loan documents, investor guidelines, and servicing procedures. The ideal candidate thrives in both team settings and when working independently.

• Performs mortgage loan servicing tasks with a high degree of customer service, including; payoff processing, new loan boarding, billing, reconveyances, payments and error resolutions, audits.
• Performs mortgage loan servicing and support activities such as, ARM / BALLOON noticing, Re-amortizations, SCRA tracking.
• Performs Escrow Servicing including; annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance.
• May be first point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems.
• Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.
• Assists coworkers and management in solving problems.
• Takes personal initiative and is a positive example for others to emulate.
• Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Takes personal initiative and is a positive example for others to emulate.

• High School Diploma or GED required; Associate's degree preferred or equivalent work experience.
• Minimum of 2 years of experience in banking, loan servicing, or a related financial services role.
• Understanding of mortgage loan products, investor guidelines, and servicing procedures.
• Advanced math, analytical, and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office applications, particularly Excel and Word; experience with loan servicing systems.
• Ability to manage multiple tasks in a high-volume, deadline-driven environment.
• Demonstrated critical thinking skills and a proactive, solutions-focused mindset.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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