Job Description

Job Description

Job Description

Description:

The Hampton Inn Appleton Fox River Mall Area is looking for a part-time, Front Desk Attendant to join their dynamic team. This position will also assist in other areas of the hotel. Must be available to work weekends and holidays.

Discover a new career at the newly renovated Hampton Inn Appleton-Fox River Mall Area. Our Appleton hotel is located 2 miles from the Appleton International Airport, just off of Interstate 41.

About us

The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Job

The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.

Job Duties Include:

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guest's needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
• Respond to guests' inquiries about the hotel, and local area services and attractions providing accurate information.
• Listen attentively to guests and assists in resolving issues or concerns.
• Transport guests safely to and from designated and approved locations using official hotel vehicles.
• Operate hotel vehicles in a safe manner and in accordance with established laws.
• Read, track and comply with guest transportation schedules.
• Properly maintain and clean hotel vehicles.

Benefits

• 401(k) Retirement Plan with company match
• Double-time for working on company designated holidays
• Hilton employee Team Member Travel Program including up to 30 room nights per year from $35-$75 per night and 50% off at hotel operated restaurants
• On-Demand Pay - Access to earned wages before you get your regular paycheck

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Required Skills & Experience

• Hotel experience preferred.
• Customer service experience preferred.
• Must be at least 18 years old.
• Must be able to work weekend and holiday shifts.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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