Job Description

Job Description

Job Description

JOB SUMMARYSupport the company’s internal client services activities through estimation of new orders and requests for quotes. Process and manage customer orders, including inventory management, through invoicing. Full time in office.

• Strong understanding of manufacturing equipment including limitations and production processes as they relate to estimating and order processing.
• Knowledge of substrates, other packaging materials, and costing variables.
• Knowledge in reading specifications and technical documents to be able to estimate in the most economical manner.
• Source various materials such as corrugate sheets, labels, foam, plastic parts, films, tape, wood, etc. used in-conjunction with the corrugated package or display.
• Recommending cost-cutting methods to increase profitability.
• Record keeping and filing of estimates and opportunities in an orderly manner to be easily accessible in the future.
• Assign pricing on estimates and submit quotations to sales representatives.

• Create estimates and quote sheets using internal processes/documentation to fulfill customer requests

• Receive customer orders either directly from customers or the sales representative and initiate order processing.
• Issue Purchase Order Acknowledgements, as necessary.
• Establish, initiate, and monitor timelines for full programs.
• Organize preproduction meeting to finalize specification requirements and preferred production routing.
• Enter and process production and buyout orders into ERP system creating a production hard card/ticket.
• Issue purchase orders on a timely basis for purchases of materials and supplies to be used in production.
• Monitor all outside purchases made to ensure all required items will meet due date.
• Process customer artwork with necessary internal departments, managing artwork proofing approval process.
• Monitor and manage all orders through production and monitor items will meet completion due date.
• Keep all necessary personnel informed of problems and situations that may affect the performance of sales service, scheduling, and shipping.
• Manage assembly & fulfillment working with internal and external customers. This could include managing product receipts, timelines, and processing retailer specific documentation.
• Manage outbound logistics working with internal and external customers.
• Record and distribute customer order changes.
• Approve invoices against purchase order.
• Manage daily and monthly inventory, along with adjustments based on production, shipping and/or invoicing.
• Handle customer complaints, questions, and follow-up with appropriate internal personnel as required. Conduct investigation on client service-related issues. Submit necessary paperwork to support nonconformance investigation in an organized manner.
• Assist quality and finance departments, along with department manager, to ensure customer credits are issued correctly.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• If warehousing required, track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.
• Meet time schedules on projects with possible overtime involved.
• Collaborate with other departments, designers, and project managers to provide an accurate estimate.
• Process all required paperwork on a timely basis.
• Attendance is an essential duty of the role.
• Comply with company policies and procedures.
• Additional duties as assigned by management.
• Ability to meet these Level 1 and 2 expectations without close supervision or training.

• Perform other duties as assigned.

Minimum Required

• High school diploma or equivalent combined with experience.
• 2 years manufacturing, print, warehousing, distribution, fulfillment, logistics experience or relatable experience
• Math skills: Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and work with fractions.
• Basic computer skills: Ability to work in windows, word, outlook and excel. Excel skills must include basic formula and formatting requirements.
• Communication Skills: Ability to write reports and correspondences in a professional manner.
• Language Skills: Ability to read and interpret documents such as specifications and training/operating instructions.

Preferred

• College degree, particularly in packaging or graphics.
• Experience in the corrugated/packaging industry
• HRMS ERP software experience
• Salesforce software experience
• Intermediate Excel skills preferred.

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