Job Description

Hando Coffee Bar in Manvel, TX is looking for one Evening Shift lead to join our team. Our ideal candidate is self-driven, ambitious, and engaged.

Responsibilities

• Interact regularly with customers ensuring a positive experience
• Coordinate and facilitate staff member's tasks to ensure timely execution
• Train and develop new team members to company standard
• Motivate staff while working towards one goal
• Manage AM and/or PM shift duties such as cash handling, inventory levels, food safety protocols, daily cleaning duties and more.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with Hando’s receiving policies and procedures.
• Be proficient in all Barista and Shift lead duties and skill set
• Lead team through high- traffic periods smoothly, efficiently and positively 
• Maintain excellent wait times, cleanliness and customer interactions through training, coaching and encouragement 
• Ensure premium customer experience by addressing customer inquiries and resolving any issues 
• Support in training process, company policies, procedures and job responsibilities 
• Support and work with all management, including kitchen
• Set team up for success 
• Provide regular feedback to each team member on strengths and area of growth 
• Take ownership of solutions and address operational issues 
• Develop new leaders and delegate tasks for efficiency 
• Implement and communicate directives form upper management 
• Allocate designated breaks times

Qualifications

• Outgoing and engaging personality
• Strong communication and listening skills
• Able to resolve conflicts quickly and efficiently
• Experience in a leadership role is a definite plus
• Food managers certification
• 3+ years in Coffee industry

We are looking forward to reading your application.

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