Storytellers FOH Supervisor Job at Cliff Castle Casino, Camp Verde, AZ

bG1QTysvWkt1dTFpQk02WjR4aEpPblR6UGc9PQ==
  • Cliff Castle Casino
  • Camp Verde, AZ

Job Description

Job Description

Job Description

POSITION: Storytellers FOH Supervisor

WAGE: $50,000/YR.

POSITION SUMMARY : Responsible for ensuring maximum guest service and satisfaction by orchestrating, coordinating, and supervising food and beverage quality and service in fine dining venue.

ESSENTIAL DUTIES:

· Ensure venue’s floor operations run efficiently to ensure the highest levels of guest satisfaction.

· Work in close partnership with Chef de Cuisine and back-of-house food department to maximize cost effectiveness within Storytellers by ensuring compliance with established budget, labor costs, and revenue benchmarks.

· Listen to, evaluate, and respond appropriately and timely to guest grievances.

· Ensure venue’s compliance with all food and beverage health, liquor, safety regulations, and CCCH policies and procedures.

· Supervise all venue front-of-house staff to include selection, training, directing, correction, scheduling, and conflict resolution per CCCH standards.

· Ensure cleanliness and sanitation of venue is maintained to the highest standards.

· Process payment transactions, inventory, time cards, schedules, venue reports and records in timely and accurate manner.

· Supervise catering events, as directed.

· Perform other duties, as assigned.

QUALIFICATIONS:

1. Education: High School diploma or equivalent, required. College education, preferred.

2. Work Experience:

· Minimum of 2 years’ experience in fine dining establishment as server/above, required.

· Minimum of 3 years’ supervisory experience, required.

· Additional education and/or related work experience may substitute for the minimum requirements of this position.

3. Knowledge, Skills, and Abilities:

· Intermediate computer literacy, required.

· Speak, read, write fluently in English.

· Excellent organizational and communication skills.

· Excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.

4. Professional Licenses & Certifications Requirements:

· Possess or obtain within 30 days of hire, valid food handlers and alcohol certifications.

5. Be at least 18 years of age.

6. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

Job Tags

Work experience placement,

Similar Jobs

Get It - Finance

Senior Business Analyst - Remote Job at Get It - Finance

 ...operations by implementing cutting-edge business and marketing technology solutions. We work...  ...**Experience:** 5+ years in a Business Analyst role, ideally in an Agile environment,...  ...Balance:** Enjoy the flexibility of working remotely from anywhere in the Eastern or Central... 

4th Day Trucking

CDL A Truck Driver | Home Daily | %100 No Touch Job at 4th Day Trucking

 ...Big company name ! NO TOUCH FREIGHT Apply to a local home daily position with no labor work required at all| Get home every day...  ...) and pulling a dry van Job type: drop & hook or mule driver position$225 paid orientation Job Qualifications: 3 months... 

Go Local West Kendall

Operations Management/General Manager Apprenticeship Job at Go Local West Kendall

 ...Date: 07/01/2021Wage: $15.00 per hour (Entry level), $17.00 per hour (Exit wage)Full-Time...  ...facilities. In order to support their business goal, Ocaquatics and Miami Dade College...  ...management, finance, human resources, international business, marketing, small business. No... 

Apex Systems

Sr UX Designer (Domain) Job at Apex Systems

Role / Title: Senior UX DesignerAgreed Pay Rate: $77-80Location: onsite San Francisco, CA 94133Start Date: 1.20.24Duration: 6 month contract, possibility to extendSeeking a Senior UX Designer to join our Ecommerce UX Design Team. Youll be part of our team working... 

Stake Recruiting

Online Game Tester Job at Stake Recruiting

Description: Want to be a Game Tester? As a game tester, you will play a crucial role in ensuring the continuous operation of online games released to the public. Duties: Test different developed games for functionality Report issues found during testing to...