Job Description
POSITION: Storytellers FOH Supervisor
WAGE: $50,000/YR.
POSITION SUMMARY : Responsible for ensuring maximum guest service and satisfaction by orchestrating, coordinating, and supervising food and beverage quality and service in fine dining venue.
ESSENTIAL DUTIES:
· Ensure venue’s floor operations run efficiently to ensure the highest levels of guest satisfaction.
· Work in close partnership with Chef de Cuisine and back-of-house food department to maximize cost effectiveness within Storytellers by ensuring compliance with established budget, labor costs, and revenue benchmarks.
· Listen to, evaluate, and respond appropriately and timely to guest grievances.
· Ensure venue’s compliance with all food and beverage health, liquor, safety regulations, and CCCH policies and procedures.
· Supervise all venue front-of-house staff to include selection, training, directing, correction, scheduling, and conflict resolution per CCCH standards.
· Ensure cleanliness and sanitation of venue is maintained to the highest standards.
· Process payment transactions, inventory, time cards, schedules, venue reports and records in timely and accurate manner.
· Supervise catering events, as directed.
· Perform other duties, as assigned.
QUALIFICATIONS:
1. Education: High School diploma or equivalent, required. College education, preferred.
2. Work Experience:
· Minimum of 2 years’ experience in fine dining establishment as server/above, required.
· Minimum of 3 years’ supervisory experience, required.
· Additional education and/or related work experience may substitute for the minimum requirements of this position.
3. Knowledge, Skills, and Abilities:
· Intermediate computer literacy, required.
· Speak, read, write fluently in English.
· Excellent organizational and communication skills.
· Excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.
4. Professional Licenses & Certifications Requirements:
· Possess or obtain within 30 days of hire, valid food handlers and alcohol certifications.
5. Be at least 18 years of age.
6. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
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