Storytellers FOH Supervisor Job at Cliff Castle Casino, Camp Verde, AZ

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  • Cliff Castle Casino
  • Camp Verde, AZ

Job Description

Job Description

Job Description

POSITION: Storytellers FOH Supervisor

WAGE: $50,000/YR.

POSITION SUMMARY : Responsible for ensuring maximum guest service and satisfaction by orchestrating, coordinating, and supervising food and beverage quality and service in fine dining venue.

ESSENTIAL DUTIES:

· Ensure venue’s floor operations run efficiently to ensure the highest levels of guest satisfaction.

· Work in close partnership with Chef de Cuisine and back-of-house food department to maximize cost effectiveness within Storytellers by ensuring compliance with established budget, labor costs, and revenue benchmarks.

· Listen to, evaluate, and respond appropriately and timely to guest grievances.

· Ensure venue’s compliance with all food and beverage health, liquor, safety regulations, and CCCH policies and procedures.

· Supervise all venue front-of-house staff to include selection, training, directing, correction, scheduling, and conflict resolution per CCCH standards.

· Ensure cleanliness and sanitation of venue is maintained to the highest standards.

· Process payment transactions, inventory, time cards, schedules, venue reports and records in timely and accurate manner.

· Supervise catering events, as directed.

· Perform other duties, as assigned.

QUALIFICATIONS:

1. Education: High School diploma or equivalent, required. College education, preferred.

2. Work Experience:

· Minimum of 2 years’ experience in fine dining establishment as server/above, required.

· Minimum of 3 years’ supervisory experience, required.

· Additional education and/or related work experience may substitute for the minimum requirements of this position.

3. Knowledge, Skills, and Abilities:

· Intermediate computer literacy, required.

· Speak, read, write fluently in English.

· Excellent organizational and communication skills.

· Excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.

4. Professional Licenses & Certifications Requirements:

· Possess or obtain within 30 days of hire, valid food handlers and alcohol certifications.

5. Be at least 18 years of age.

6. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

Job Tags

Work experience placement,

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