Job Description
QDI SURFACES QDI Surfaces is a professional family-owned business which started in 1996 and is headquartered in Phoenix, Arizona.
QDI Surfaces maintains branches in Houston (3), Dallas, Springdale Arkansas, Tucson and California-all stocking inventory with full showrooms and paver yards. Our company services a nationwide trade only customer base, which includes leading retailers, home builders, contractors, architects/designers, pool builders, landscape contractors. We are a rapidly growing company and a 2022 "Inc.5000" Honoree as one of the fastest growing companies in the USA (top 1%)
QDI Surfaces is one of the largest hard surface flooring distributors in the United States. Our product lines include ceramic/porcelain tile, natural stone, luxury vinyl tile (SPC), Quartz and Porcelain slabs, ledger stones, porcelain and natural stone pavers, pool coping pool tile, glass mosaics, decorative products and a full line of installation materials--- maintaining some of the largest inventories in the industry. Our materials are used for a variety of indoor and outdoor applications, both commercial and residential.
QDI SURFACES is one of the most reputable and innovative importers of ceramic and porcelain tiles in North America. We source our products from manufacturers throughout the world and offer only the very latest in fashion, design and technology at extremely competitive pricing.
Branch Customer & Sales Representative
Job Description:
Resourceful and customer-focused branch support professional with experience in inside sales, showroom operations, and client relationship building. Thrives in multitasking environments that require accuracy, urgency, and a strong customer presence. Eager to expand skills into outside sales and strengthen partnerships with contractors, builders, and designers while ensuring a seamless branch operation from open to close.
Key Strengths
o Inside Sales & Order Processing
o Customer Support & Showroom Engagement
o Inventory & Order Coordination
o Customer Relationship Management
o On-Site Sales Visits & Lead Follow-Up
o Sample & Display Management
o Branch Opening / Closing Procedures
o Communicating clearly with operations, sales, and warehouse teams
o Problem Solving & Cross-Team Collaboration
o Encouraging a helpful, zero-drama culture
o Contributing positively to Branch performance
Responsibilities Include
o Open the branch daily and ensure showroom readiness, cleanliness, and product organization.
o Greet and support customers and their customers in selecting tile, pavers, and natural stone materials.
o Manage order entry, confirmations, invoicing accuracy, and scheduling of pickups/deliveries.
o Verify warehouse-prepared orders and ensure correct materials are staged for customers.
o Conduct 2-3 days per week of outside sales visits targeting existing and new accounts.
o Support sales reps with lead follow-up, quoting, sample distribution, and job-pack coordination.
o Track back orders and collaborate with purchasing and logistics to keep customers informed.
o Maintain inventory awareness and promote new product arrivals during showroom interactions.
o Assist in hosting showroom events and builder/designer outreach initiatives.
o Deliver a professional, solution-oriented customer experience at every touchpoint.
Expected Achievements
o Strengthen showroom conversions by proactively assisting contractors' clients with selections and closing orders.
o Drive consistent reach and follow-ups, resulting in new active customer accounts added to the branch.
o Maintain showroom presentation excellence through timely display refreshes, labeling, and new product integration.
o Increase branch sales activity by completing 4 - 8 field visits per week on assigned days and logging activity in Salesforce.
o Support sales reps in turning quotes into orders through active tracking and customer touchpoints.
o Develop a working knowledge of product lines, enabling confident recommendations to contractors and designers.
o Build strong internal partnerships across operations, sales, and logistics, accelerating order fulfillment and customer satisfaction.
o Support and execute at least one branch promotional event per quarter targeting builders, designers, and contractors.
o Demonstrate reliability in branch opening responsibilities and daily operational preparedness.
Experience
o Hands-on experience in branch operations, showroom support, or warehouse coordination.
o Customer-facing experience, ideally working with contractors, designers, or trade professionals.
o Sales or account support experience, including CRM usage and assisting in converting leads to orders.
o Familiarity with construction materials, flooring, or stone products is a plus.
o Strong organizational, communication, and problem-solving skills in a hybrid operational and sales environment.
Professional Traits
o Highly dependable for operational consistency
o Self-starter with strong time-management skills
o Able to represent the company well face-to-face on job sites and customer offices
o Works calmly under pressure and adapts to shifting priorities
o Team mentality with a sense of urgency to serve customers
Mandatory:
*Ability to pass background check and drug screening
Benefits: • Full health insurance benefits after 90 days. Medical, dental and vision.
• Company cell phone.
. Paid PTO
. 401k after one year.
Pay schedule - Depends on experience
Location: QDI Surfaces Branch - Scottsdale - 15678 N Greenway Hayden Loop, Ste 103, Scottsdale, AZ 85260
Job Tags
For contractors, Shift work, 2 days per week, 3 days per week,